Privacy Policy
Wednesday, September 10th, 2025
Chromatics Creative Studios (“Chromatics,” “we,” “our,” or “us”) is committed to protecting your personal information and respecting your privacy. We know this type of document can feel intimidating, so we’ve written this policy to be both clear and legally sound. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, social media, or creative services.
By engaging with us, you agree to the practices described below.
Information We Collect
We collect information in two main ways: when you share it with us directly and automatically when you use our website.
1.1 Information you provide directly:
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Contact details (name, email address, phone number, billing/shipping address).
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Booking details (project requirements, preferences, event dates).
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Payment details (processed securely through third-party providers; we never store card numbers).
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Media content (photos, videos, or creative work we produce for you).
1.2 Information collected automatically:
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Cookies and tracking tools (to improve site performance and user experience).
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Device and browser details (IP address, operating system, page views, etc.)
How We Use Your Information
We only use your personal data for legitimate purposes, including:
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Delivering creative services (photography, videography, design, production).
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Processing payments and sending invoices/receipts.
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Communicating with you about bookings, updates, or changes.
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Improving our website, workflow, and customer experience.
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(With your consent) using completed projects for our portfolio, website, or promotional purposes.
We will never sell or rent your information to third parties.
Media Ownership & Usage
This one is important. Here’s how media rights work with us:
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Chromatics retains ownership and copyright of original creative work, unless otherwise stated in a signed agreement.
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Clients are granted agreed-upon usage rights (defined in contracts/MOUs).
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Chromatics may showcase completed work (photos, videos, designs) on our website, social media, or marketing materials unless you request in writing not to before publication.
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If you change your mind later, you may withdraw consent, and we will stop using the media going forward.
Sharing of Information
We respect your trust. Your information may only be shared with:
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Trusted third parties directly involved in your project (printers, editors, hosting services).
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Legal authorities if required by law, court order, or to protect our rights.
We do not sell, rent, or trade your data.
Cookies & Tracking
Our website may use cookies and similar technologies to:
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Remember your preferences.
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Analyze traffic and performance.
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Improve your browsing experience.
You can disable cookies in your browser, but some site features may not work properly without them.
Data Security
We take appropriate technical and organizational measures to protect your information against unauthorized access, accidental loss, misuse, or disclosure. However, no system is 100% secure, and we cannot guarantee absolute security of your data.
Data Retention
We only keep your personal information for as long as necessary to:
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Provide services and fulfill projects.
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Comply with legal, tax, and accounting obligations.
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Maintain legitimate business records.
Once data is no longer needed, it will be securely deleted or anonymized.
Your Rights
Depending on where you live, you may have the following rights:
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Access – Request a copy of the personal data we hold about you.
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Correction – Ask us to update or correct inaccurate information.
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Deletion – Request that we delete your data when it is no longer needed.
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Consent withdrawal – Withdraw permission for us to use your media in promotions.
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Data portability – Request your information in a transferable format.
To exercise these rights, contact us at contact@bychromatics.com.
Third-Party Links
Our website may contain links to third-party websites (e.g., Instagram, payment providers). Please note that we are not responsible for their privacy practices. We encourage you to review their privacy policies when you visit them.
Children's Privacy
Our services are not directed at individuals under 16. We do not knowingly collect personal information from children. If we become aware that we have accidentally collected such data, we will delete it promptly.
If a child under 16 is to be involved in any of our services (for example, portraits, family sessions, or media appearances), a legal adult parent or guardian must be the primary point of contact. Proof of legal guardianship WILL be required, and ALL communications, agreements, and consents must come directly from that guardian.
Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website, and significant changes will be communicated clearly.
Contact Us
If you have any questions or concerns about this Privacy Policy, or how your information is handled, please contact us:
Chromatics Creative Studios
📍Jamaica